PRIVACY POLICY
1. Information We Collect
We collect the following types of information:
a. Personal Information: name, email address, phone number, mailing address (if applicable), payment information (processed securely via third-party providers), player profile and performance data (via PodPlay).
b. Usage and Technical Information: IP address, browser type and version, pages visited, referring website, date/time stamps, device information, cookie data (see Section 5).
c. Third-Party Data: data received from platforms we use, such as the PodPlay app, including player ratings, schedules, and event participation details.
2. How We Use Your Information
We use your information to provide and manage court reservations, events, and memberships, communicate with you regarding services, promotions, and updates, process transactions securely, facilitate league play, player ratings, and scheduling via PodPlay, improve our website, services, and user experience, ensure security and prevent fraudulent activity.
3. Sharing Your Information
We may share your information with service providers such as PodPlay and payment processors for essential services, business partners for co-hosted events or club programs, and legal authorities when required by law or to protect rights and safety. We do not sell or rent your personal information.
4. Data Retention
We retain your information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie preferences through your browser settings.
6. Your Choices and Rights
Depending on your location, you may have rights under applicable privacy laws to access or request a copy of your personal information, correct or update inaccurate data, request deletion of your data, or object to certain uses of your data. To exercise any of these rights, contact us at play@thepickleballhive.au.
7. Security
We implement appropriate technical and organisational measures to protect your information. However, no method of transmission over the Internet is 100% secure.
8. Third-Party Links and Platforms
Our website may contain links to other websites or integrate with third-party services such as PodPlay. We are not responsible for the privacy practices of those platforms.
9. Children’s Privacy
Our services are not directed to children under 15, and we do not knowingly collect personal information from children under 15 without parental consent.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
The Pickleball Hive (TPH)
Email: play@thepickleballhive.au
Website: https://thepickleballhive.au/
Thank you for being part of The Pickleball Hive community.